If so DON'T PANIC 15 million people in the UK are in the same boat as you, suffering from hair loss! Even Jude Law!
This week I have been looking at the 'Helping Hand with Hair Loss' campaign that was put together by a Home Counties South PR agency (Pegasus PR) for their client (Lifes2good/Viviscal) and have been trying to figure out why I think it won GOLD for its campaign. What made it ‘best practice’ in the Consumer Relations category?
Lifes2good (the client) is a Natural Healthcare Company; Viviscal is just one of their brands. Viviscal is a natural supplement that helps hair loss sufferers. I think the immediate challenges they faced when coming up with ideas to increase awareness and product credibility was the fact hair loss is viewed quite negatively by journalists, who grab every opportunity to slander sufferers in particular celebs! A survey Viviscal carried out in 2009 showed 90% of men found women with hair loss or thinning unattractive and 50% of women felt the same! This is a perception Pegasus PR had to challenge.
People suffering from hair loss do not want to shout about it and I don’t blame them, It’s a very personal issue. This is where I think Pegasus where clever with their use of tactics. They secured an exclusive interview with Sue Holderness a well loved TV actress who played Marlene in Only Fools and Horses.
I think this was clever as it added an element of surprise because she is renowned for her ‘big’ permed hair. The second tactic they used I feel helped them achieve ‘best practice’ was consulting ITV’s Dr Chris Steele from This Morning! They produced an expert support and advice video with him and a FAQ for online consumers with any queries.
The campaign was heavily online focused which I think suited the product because that is where most hair loss sufferers seek advice, from the privacy of their own home. What do you think, was it too heavily focused online? Were there other PR Tools Pegasus could have used?
The campaign was only TWO months long yet they achieved:
- 40 million Opportunities to See
- 5 interviews with Sue covered (e.g. Daily Mail, Sky One and Women Weekly)
- 47,000 views of educational video
- 16 websites streamed the advice video
- 6 Blogs recommended the video
- 2 new High street listings (when the client set the objective of achieving one)
- ONLINE SALES OF VIVISCAL WENT UP 154%
But ultimately I think it comes down to - could they have achieved more with a longer timescale?
What else could they have done, maybe like Movemember, but the opposite? Or even Wig Week!?
Another idea I thought of was a partner with Menopause the Musical (as hair loss is a symptom women can suffer from when going through ‘the change’) PLUS Cheryl Baker, who is a sufferer from hair loss played the starring role in it! This is where I think they missed a trick. They had an interview with her but missed the musical showing in June (one of the two months the campaign ran for!)
Would a partnership with Menopause the music have worked - an event could have been held, with free samples of the product for the cast and bloggers who recommended the video, adding a positive angle that is news worthy? Or am I again just reaching for the PR tools I have learnt to use? Maybe I’m wrong, but I think this idea could have only helped the campaign?
Could it be the short amount of time Pegasus PR had to execute the PR campaign that might have affected its success? Is it a sustainable campaign in the long-term? If not could it be made more sustainable?
Since 2008 every May has been Hairloss Awareness Month; could they have made more of this seeing as Viviscal is the sponsor (and creator!)?
I think Pegasus PR were more than worthy Gold award winners for Consumer Relations category, what do you think?